Profile summary:

About the role:

Key Role Responsibilities:

• Facilitate QMS, ISMS, and Continual Improvements, projects and processes, for ISO 9001 ISO 27001 Audits, Coordination, Management & Implementation of ISO 9001 and ISO 27001 certification requisites. Follow-up and provide assistance for the closure of internal/surveillance audit findings.
• Follow up and assist for the closure of customer audit or regulatory body audit or certification audit like PCI DSS audit, SOC2 audit etc.
• Support various Process Teams in understanding and implementing Internal Quality Tools and Techniques, and catalyze continual improvements for various processes and workflows, work standardization initiatives; and for improvements and evolution of quality systems in the Organization
• Support Coordination, Preparation and Release of monthly/Quarterly audit plans, and for preparing monthly risk reports and present it to Sr. Leadership. Also be preparing and publishing weekly/monthly dashboards, and support in preparing metrics in Quality Review Meeting (QRM) / Senior Management Review (SMR), as conducted for internal Quality Assurance (IQA) & Information Security Audits for management systems requirements Support in Conduct organization wide training on QMS, ISMS, Risk Management, and Information Security compliance requirements. & Support documentation of Internal Process, Manual, Policy updates as required for Quality Systems, in alignment to ISO requisites.
• Support in review of agreements with customers, vendors as per the management systems requirements.
• Responsible for vendor management process like Vendor onboarding audit and periodic auditAnalyst (SMCI)
• Actively participate in the audit management process, preparation of audit documentation to increase its quality,
• Participate in assessment of organization’s compliance with approved security measures in Statement of Applicability, and support preparation and distribution of the audit reports.
• Support in Leverage systems and technology, to enhance institutionalization of various Quality Systems for process standardizations, ease of implementation, and monitoring, Reports and Analytics tools, etc.
• Accelerate systemization of Quality Systems guidelines, templates, and processes, maintain reports repositories, and evolve indexing process for rapid retrievals, and audit for consistency, completeness, and correctness
• Drive Process Automations initiatives, and can utilize MS Office related automation and macro writing possibilities, to templatize and make day to day works more efficient, so that it takes less time to prepare reports and there more time for analysis; and institutionalize Agile and Lean practices and techniques
• Support to Collate suggestions for improvements, and conduct periodic surveys and retrospectives to identify improvement opportunities in the quality systems workflows and drive continual improvements
• Conduct root cause analysis (RCA), for significant or chronic deviations issues, to determine most significant root causes, and determine corrective actions and preventive actions (CAPA); & follow-through for implementation of CAPA and post improvements impacts/benefits analysis

General Requirements:

• Graduates in any stream with demonstrable tech savviness; and an exhibited interest in information security, quality/operations management and change management.
• Typically, 2 to 3 years relevant experience in QMS (ISO 9001), ISMS (ISO 27001) operations management, change management, etc., preferred
• Good understanding of people motivators, personality types, behavioral aspects
• Strong organizational skills and a keen attention to detail; and the ability to work effectively and manage a varied workload and prioritizes with a high sense of urgency
• Understanding of Lean and quality tools for process improvements, statistical concepts and analysis, is preferred
• Excellent verbal, written and presentation skills, including the ability to communicate effectively across the organization with various teams, and management; along with high attention to detail
• Must have Strong MS – Office skills, along with data mining, data analytics, and graphical visualization abilities
• Tech-Savvy and proficient in Microsoft Office automations (e.g., excel macros etc.); ability to maintain the highest level of discretion, diplomacy and confidentiality.
• Eagerness to learn, develop and grow with the business; is contributions oriented; and flexible and willing to work off-hours when required to meet deadlines
• Team player willing to pivot quickly with a nimbleness; and have strong interpersonal and relationship building skills, with the ability to interface with technical and non-technical members of the organization
• Knowledge of IT Network infrastructure and Cyber Security will be a added advantageAnalyst (SMCI)

About Us:

Profile summary:

Role and Responsibilities:

• Sales
  • Create Proposal and Negotiate with Customers for any new Customer Requirements (CRs)
• Marketing
  • Communicate new features to customers
• Monthly Planning
  • Ensure tickets are considered based on Customer commitments
  • If Customer commitments are going to be missed, ensure customer is informed
  • Ensure updated Billing Calendar, Meeting Calendar for each customer is updated and available
• Current Monthly Commercial actions
  • Setup and conduct Customer meetings for:
    • CR price negotiations, Billing, and Recoveries
• Month Retrospective
  • Review if all targets from Monthly plan were met (create lessons learnt to improve approach to meet targets)
• Implementation Actions
  • Setup and conduct Customer meetings for:
    • Track to ensure Customer SPOC shares relevant information with BAs.
    • Track to ensure all Infrastructure requirements are implemented by Customer.
    • Sharing regular updates to customers on progress via Weekly Status Calls and Monthly Governance Calls
• Create Project Plan including all aspects of the implementation (from PO to Go-live)
  • Daily tracking of all tasks (all tasks which are outside the purview of Dev-team)
  • Conduct calls with Customer SPOC for requirements
  • Conduct calls with Customer or Partner Network teams for establishing connectivity
  • Ensure Production Infrastructure is implemented as per plan
  • Ensure all NPCI Certification tasks and Audit related tasks are completed as per plan
  • Ensure Customer UAT sign-off is conducted as per plan
  • Escalate any delays to the Sponsor teamImplementation Manager
• Development Pipeline
  • Create tickets for any new customer requirement
• On-going Deliveries
  • Review Weekly Report to understand ticket status
  • During Weekly Project update, if delays in deliverables are anticipated, work with Dev team to re-prioritize the deliverables or change the MVP
  • Ensure customer is informed (action to be performed by Implementation Manager)
  • During the month, if MVP is modified:
• Understand the impact from Leads
• Ensure customer is informed of the change to deliverables
• Other Day to Day actions
  • Highlight escalation issues to Sponsor team
  • Ensure plan of action is presented for all escalations
• For any Production Issues reported by APS
  • Ensure timely customer communication
• Need to clearly state all details (Issue Description, Impact, Priority, Date of temporary fix, and Date of final patch if applicable)
  • Track all Production issues with APS team and Dev team
  • Ensure customer communication
  • Setup regular calls with teams as required for urgent resolution of critical issues
• General Clarification
  • All Dev team coordination will be conducted by Project Coordinators. They should update the Implementation Manager via Weekly Report or via Daily Issue tracker in case of Production issues.
  • Implementation Manager should be present in the office when the Customer visits the office and also support for Vendor Audits.
  • Ensure accurate P&L of each Customer Implementation is available and updated at all times.
  • IM should be mandatorily present on all customer calls (requirement clarification, implementation, weekly status, monthly governance, and any other calls).

General Requirements:

• B. Tech/B. E. in Computer Science or Electronics, or equivalent in similar related field, from an institute of repute; and with typically 3 to 5 years of relevant work experience, with preference for post-graduation in relevant area. Combination of education and experience, may be considered in lieu.
• Certification in Agile Scrum, Agile Safe, PMP, ITIL, and/or Lean-IT, is preferred
• Good project management skills including time and risk management, resource balancing and prioritization, and project structuring and Strong analytical and problem-solving skills
• Strong verbal and written communication skills, including negotiation, presentation, and influence skills and verbally and cognitively agile enough to hold your own in discussions with the customersImplementation Manager
• Demonstrable results orientation with focus on product quality, time to market and hand-on experience to track and manage end to end Project Implementation/Products/Services delivery needs
• Experience in SDLC, Agile methodologies, DevOps, Continuous Integration, Software Configuration Management systems & associated tools
• Understands interdependencies between technology, operations and business needs and demonstrates a functional acumen to support how solutions will address customer’s goals while maintaining alignment with the maintaining organizational architectural guidelines
• Flexible both in mindset and readiness to work a variety of working hour; and be able to work under pressure and time pressing deadlines
• Experience with API Integrations is preferrable along with understanding of Agile methodologies, DevOps, Continuous Integration, Software Configuration Management systems & associated tools
• Understanding of Software development, technical quality processes, service desk management etc.

About Mobileware:

Profile Overview:

The candidate will be part of a talented Mobileware software team that works on mission-critical applications. Developing our products offers a range of challenging tasks, as they combine high availability with efficient data management in the banking/payment space. As a Java expert, he/she will implement Mobileware’s product strategy within the team, and hold responsibility for the high quality of new products and their expansions.

Role and Responsibilities:

Backend Java developer role and responsibilities include managing Java/Java EE application development while providing expertise in the full software development lifecycle, from concept and design to testing. This includes:

• Delivering high availability and performance
• Contributing in all phases of the Software development lifecycle (SDLC)
• Work on Java/Java EE application development
• Writing well-designed, efficient, and testable code
• Conducting software analysis, programming, testing, and debugging
• Ensuring designs comply with specifications
• Preparing and producing releases of software components
• Transforming requirements into stipulations
• Support continuous improvement
• Investigating alternatives and technologies
• Presenting for architectural review
• Preparing End User Documentation and Training
• Maintaining an active testing environment
• Looking for code smells and optimizing code
• Identifying other programs that could enhance current systems

General Requirements:

• Bachelors’ Degree in Computer Science, Computer Applications or Electronics, or equivalent, from an institute of repute; with preference for post-graduation in relevant area
• Typically, 4+ years of relevant work experience. Combination of qualification, relevant certifications, and work experience may be considered in lieu
• Strong background in Core Java with good knowledge of Collections framework, knowledge of JSP/Servlets, and proficiency in Mark-up Languages like XML and JSON
• Experience with Web frameworks - Struts/Spring, Service-Oriented Architecture / Web Services- SOAP/REST/API and proficiency with OOPS concepts
• Knowledge of Databases like MYSQL and hands-on experience in Hibernate or JPA
• Experience in J2EE application servers like Apache Tomcat
• Knowledge of jUnit test cases
• Key traits/characteristics: Analytical thinking, strong problem-solving aptitude, team player, excellent communication skills
• Good to have Skills are:
  • Dependency Injection (as demonstrated in Spring or Java EE through @Resource
  • Knowledge of some build tool (Ant, Maven, etc.)
  • Knowledge of Web Technologies - HTML, CSS, JavaScript and jQuery preferred
  • Experience in banking domain is strongly preferred (UPI, IMPS, BBPS, etc)