- November 24, 2023January 22, 2024
- by Mobileware
Careers
Expanding rapidly, we’re always on the lookout for exceptional talent to join our team. As pioneers in fintech, our career opportunities promise excitement, enjoyment, and fulfillment.
We believe that the heart of any successful company is its people, and our commitment to fostering a vibrant and inclusive workplace is at the core of everything we do.
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Shape the future of digital payments
Implementation Manager
Profile summary:
The Implementation Manager is to be an organized, detail-oriented individual overseeing the practical implementation of software projects from start to finish, within budget and at required quality, with customer centricity. He/she will bridge the gap between strategic planning and actual implementation, ensuring that projects are completed on time, within budget, and meet predefined objectives.Role and Responsibilities:
The Implementation Manager should have a good working knowledge of project estimation techniques, the ability to collaborate well across functions and demonstrates good communication, and decision-making skills, with a high level of customer empathy. Key Role Responsibilities includes:- Sales
- Create Proposal and Negotiate with Customers for any new Customer Requirements (CRs)
- Marketing
- Communicate new features to customers
- Monthly Planning
- Ensure tickets are considered based on Customer commitments
- If Customer commitments are going to be missed, ensure customer is informed
- Ensure updated Billing Calendar, Meeting Calendar for each customer is updated and available
- Current Monthly Commercial actions
- Setup and conduct Customer meetings for:
- CR price negotiations, Billing, and Recoveries
- Setup and conduct Customer meetings for:
- Month Retrospective
- Review if all targets from Monthly plan were met (create lessons learnt to improve approach to meet targets)
- Implementation Actions
- Setup and conduct Customer meetings for:
- Track to ensure Customer SPOC shares relevant information with BAs.
- Track to ensure all Infrastructure requirements are implemented by Customer.
- Sharing regular updates to customers on progress via Weekly Status Calls and Monthly Governance Calls
- Setup and conduct Customer meetings for:
- Create Project Plan including all aspects of the implementation (from PO to Go-live)
- Daily tracking of all tasks (all tasks which are outside the purview of Dev-team)
- Conduct calls with Customer SPOC for requirements
- Conduct calls with Customer or Partner Network teams for establishing connectivity
- Ensure Production Infrastructure is implemented as per plan
- Ensure all NPCI Certification tasks and Audit related tasks are completed as per plan
- Ensure Customer UAT sign-off is conducted as per plan
- Escalate any delays to the Sponsor teamImplementation Manager
- Development Pipeline
- Create tickets for any new customer requirement
- On-going Deliveries
- Review Weekly Report to understand ticket status
- During Weekly Project update, if delays in deliverables are anticipated, work with Dev team to re-prioritize the deliverables or change the MVP
- Ensure customer is informed (action to be performed by Implementation Manager)
- During the month, if MVP is modified:
- Understand the impact from Leads
- Ensure customer is informed of the change to deliverables
- Other Day to Day actions
- Highlight escalation issues to Sponsor team
- Ensure plan of action is presented for all escalations
- For any Production Issues reported by APS
- Ensure timely customer communication
- Need to clearly state all details (Issue Description, Impact, Priority, Date of temporary fix, and Date of final patch if applicable)
- Track all Production issues with APS team and Dev team
- Ensure customer communication
- Setup regular calls with teams as required for urgent resolution of critical issues
- General Clarification
- All Dev team coordination will be conducted by Project Coordinators. They should update the Implementation Manager via Weekly Report or via Daily Issue tracker in case of Production issues.
- Implementation Manager should be present in the office when the Customer visits the office and also support for Vendor Audits.
- Ensure accurate P&L of each Customer Implementation is available and updated at all times.
- IM should be mandatorily present on all customer calls (requirement clarification, implementation, weekly status, monthly governance, and any other calls).
General Requirements:
- B. Tech/B. E. in Computer Science or Electronics, or equivalent in similar related field, from an institute of repute; and with typically 3 to 5 years of relevant work experience, with preference for post-graduation in relevant area. Combination of education and experience, may be considered in lieu.
- Certification in Agile Scrum, Agile Safe, PMP, ITIL, and/or Lean-IT, is preferred
- Good project management skills including time and risk management, resource balancing and prioritization, and project structuring and Strong analytical and problem-solving skills
- Strong verbal and written communication skills, including negotiation, presentation, and influence skills and verbally and cognitively agile enough to hold your own in discussions with the customersImplementation Manager
- Demonstrable results orientation with focus on product quality, time to market and hand-on experience to track and manage end to end Project Implementation/Products/Services delivery needs
- Experience in SDLC, Agile methodologies, DevOps, Continuous Integration, Software Configuration Management systems & associated tools
- Understands interdependencies between technology, operations and business needs and demonstrates a functional acumen to support how solutions will address customer’s goals while maintaining alignment with the maintaining organizational architectural guidelines
- Flexible both in mindset and readiness to work a variety of working hour; and be able to work under pressure and time pressing deadlines
- Experience with API Integrations is preferrable along with understanding of Agile methodologies, DevOps, Continuous Integration, Software Configuration Management systems & associated tools
- Understanding of Software development, technical quality processes, service desk management etc.
About Mobileware:
An innovation centric product company, Mobileware thrives on the potential of a fast-paced financial landscape in India. Over the years, we @ Mobileware have made a “Digital” difference to all types of banks viz. PSUs, Cooperative and Urban & Rural banks. To know more about us, you can view our website at www.mobilewaretech.com.Executive Assistant
Profile Summary:
We are looking for a resourceful, flexible and enthusiastic individual; who is self-motivated, passionate, hardworking, talented, driven; a diligent support executive to assist and work directly with Founder/CEO. This is a high-impact high-responsibility & a multi-tasking role; with responsibilities for coordinating across many areas of the business, assisting with high-focus projects, and facilitating important external and internal relationships. As the business grows, the challenges and impact of this role will grow. Organisation, communication and technical savviness, are key to this role. Candidates must have excellent communication skills, positively solutions oriented, and abilities to communicate and coordinate for tracking actions across internal and external stakeholders.General requirements
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Bachelor’s degree in Business Management, or relevant EA/secretarial diploma/certification
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4 months to 6 years’ experience in executive assistance, and/or secretarial role
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Demonstrable technical savviness, with high aptitude to work with technology professionals
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Excellent verbal and written communication skills, with ability to interact independently with internal/external stakeholders, demonstrate a high level of maturity in dealing with situations
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Good organizational skills and a keen attention to detail; and the ability to work effectively and manage a varied workload; with eagerness to learn, develop and grow with the business
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Ability to maintain the high level of discretion, diplomacy and confidentiality
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Tech-Savvy and proficiency in Microsoft Office (particularly with Advance Excel knowledge) is highly preferable
About Mobileware:
An innovation centric product company, Mobileware thrives on the potential of a fast-paced financial landscape in India. Over the years, we @ Mobileware have made a “Digital” difference to all types of banks viz. PSUs, Cooperative and Urban & Rural banks. To know more about us, you can view our website at www.mobilewaretech.com.I.T Engineer (AWS)
Profile summary:
We are looking for an experienced IT & System admin engineer to join our ITS team with experience in cloud infrastructure and systems administration.Role and Responsibilities:
The key responsibilities incudes-- Systems Administration: Perform routine maintenance, monitoring, and troubleshooting of cloud environments and on-premises systems.
- Cloud Infrastructure Management: Design, deploy, and manage AWS-based infrastructure, including EC2, S3, RDS, VPC, IAM, ELB, NLB, Route Tables, Networking and other AWS services.
- Automation and Scripting: Develop and maintain automation scripts using tools such as Terraform, CloudFormation, and AWS CLI to streamline infrastructure deployment and management.
- Security and Compliance: Implement and manage security best practices, to ensure compliance with industry standards and regulations.
- Monitoring and Optimization: Set up monitoring tools (such as CloudWatch, Nagios, Prometheus etc.) and optimize system performance, resource utilization, and cost-efficiency. Monitoring alerts and resolving those.
- End-User management: Attend user issues reported on internal ticketing portal. Resolve them within defined SLA.
- Collaboration and Support: Work closely with cross-functional teams, including developers, DevOps, and network engineers, to support application deployment and resolve issues.
- Documentation: Maintain comprehensive documentation of system configurations, processes, and procedures.
General Requirements:
- Bachelor’s degree in Computer Science, IT or equivalent
- Typically, 3-5 years of experience in System Administration, IT infrastructure management, with a focus on AWS cloud services
- Knowledge and proficiency in AWS services is a must, including EC2, S3, RDS, VPC, IAM, and Lambda
- Understanding of networking concepts, including VPNs, load balancers, and firewalls
- Strong problem-solving skills and the ability to work independently or in a team environment
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to manage multiple tasks and projects simultaneously
- A proactive approach to identifying and solving technical challenges
About Mobileware:
An innovation centric product company, Mobileware thrives on the potential of a fast-paced financial landscape in India. Over the years, we @ Mobileware have made a “Digital” difference to all types of banks viz. PSUs, Cooperative and Urban & Rural banks. To know more about us, you can view our website at www.mobilewaretech.com.Position
Implementation Manager
Qualification
B. Tech/B. E. in Computer Science or Electronics, or equivalent
Experience
3 to 5 Years
Position
Executive Assistant
Qualification
Bachelor’s degree in Business Management, or relevant EA/secretarial diploma/certification
Experience
4 to 6 years
Position
I.T Engineer (AWS)
Qualification
Bachelors degree in IT / Computer Science
Experience
3 to 5 Years