Profile summary:

Role and Responsibilities:

• Sales
  • Create Proposal and Negotiate with Customers for any new Customer Requirements (CRs)
• Marketing
  • Communicate new features to customers
• Monthly Planning
  • Ensure tickets are considered based on Customer commitments
  • If Customer commitments are going to be missed, ensure customer is informed
  • Ensure updated Billing Calendar, Meeting Calendar for each customer is updated and available
• Current Monthly Commercial actions
  • Setup and conduct Customer meetings for:
    • CR price negotiations, Billing, and Recoveries
• Month Retrospective
  • Review if all targets from Monthly plan were met (create lessons learnt to improve approach to meet targets)
• Implementation Actions
  • Setup and conduct Customer meetings for:
    • Track to ensure Customer SPOC shares relevant information with BAs.
    • Track to ensure all Infrastructure requirements are implemented by Customer.
    • Sharing regular updates to customers on progress via Weekly Status Calls and Monthly Governance Calls
• Create Project Plan including all aspects of the implementation (from PO to Go-live)
  • Daily tracking of all tasks (all tasks which are outside the purview of Dev-team)
  • Conduct calls with Customer SPOC for requirements
  • Conduct calls with Customer or Partner Network teams for establishing connectivity
  • Ensure Production Infrastructure is implemented as per plan
  • Ensure all NPCI Certification tasks and Audit related tasks are completed as per plan
  • Ensure Customer UAT sign-off is conducted as per plan
  • Escalate any delays to the Sponsor teamImplementation Manager
• Development Pipeline
  • Create tickets for any new customer requirement
• On-going Deliveries
  • Review Weekly Report to understand ticket status
  • During Weekly Project update, if delays in deliverables are anticipated, work with Dev team to re-prioritize the deliverables or change the MVP
  • Ensure customer is informed (action to be performed by Implementation Manager)
  • During the month, if MVP is modified:
• Understand the impact from Leads
• Ensure customer is informed of the change to deliverables
• Other Day to Day actions
  • Highlight escalation issues to Sponsor team
  • Ensure plan of action is presented for all escalations
• For any Production Issues reported by APS
  • Ensure timely customer communication
• Need to clearly state all details (Issue Description, Impact, Priority, Date of temporary fix, and Date of final patch if applicable)
  • Track all Production issues with APS team and Dev team
  • Ensure customer communication
  • Setup regular calls with teams as required for urgent resolution of critical issues
• General Clarification
  • All Dev team coordination will be conducted by Project Coordinators. They should update the Implementation Manager via Weekly Report or via Daily Issue tracker in case of Production issues.
  • Implementation Manager should be present in the office when the Customer visits the office and also support for Vendor Audits.
  • Ensure accurate P&L of each Customer Implementation is available and updated at all times.
  • IM should be mandatorily present on all customer calls (requirement clarification, implementation, weekly status, monthly governance, and any other calls).

General Requirements:

• B. Tech/B. E. in Computer Science or Electronics, or equivalent in similar related field, from an institute of repute; and with typically 3 to 5 years of relevant work experience, with preference for post-graduation in relevant area. Combination of education and experience, may be considered in lieu.
• Certification in Agile Scrum, Agile Safe, PMP, ITIL, and/or Lean-IT, is preferred
• Good project management skills including time and risk management, resource balancing and prioritization, and project structuring and Strong analytical and problem-solving skills
• Strong verbal and written communication skills, including negotiation, presentation, and influence skills and verbally and cognitively agile enough to hold your own in discussions with the customersImplementation Manager
• Demonstrable results orientation with focus on product quality, time to market and hand-on experience to track and manage end to end Project Implementation/Products/Services delivery needs
• Experience in SDLC, Agile methodologies, DevOps, Continuous Integration, Software Configuration Management systems & associated tools
• Understands interdependencies between technology, operations and business needs and demonstrates a functional acumen to support how solutions will address customer’s goals while maintaining alignment with the maintaining organizational architectural guidelines
• Flexible both in mindset and readiness to work a variety of working hour; and be able to work under pressure and time pressing deadlines
• Experience with API Integrations is preferrable along with understanding of Agile methodologies, DevOps, Continuous Integration, Software Configuration Management systems & associated tools
• Understanding of Software development, technical quality processes, service desk management etc.

About Mobileware:

Profile Summary: 

General requirements

• Bachelor’s degree in Business Management, or relevant EA/secretarial diploma/certification
• 4 months to 6 years’ experience in executive assistance, and/or secretarial role
• Demonstrable technical savviness, with high aptitude to work with technology professionals
• Excellent verbal and written communication skills, with ability to interact independently with internal/external stakeholders, demonstrate a high level of maturity in dealing with situations
• Good organizational skills and a keen attention to detail; and the ability to work effectively and manage a varied workload; with eagerness to learn, develop and grow with the business
• Ability to maintain the high level of discretion, diplomacy and confidentiality
• Tech-Savvy and proficiency in Microsoft Office (particularly with Advance Excel knowledge) is highly preferable

About Mobileware:

Profile summary:

Role and Responsibilities:

• Accelerate talent acquisition by assisting for the ongoing recruitment requisites, pre-hiring assessments and interviews, and increasing engagements on job portals and social media etc.
• Systemize HR Records repositories, and evolve indexing process for rapid retrievals, and audit for consistency, completeness, and correctness
• Be a story teller, with business acumen, preparing to translate the organization’s purpose, vision, mission, strategic intents/aims, values, and business context, into inspiring stories, and positioning HR policies and activities to best serve the organization’s interests which are people centric and performance centric
• Accelerate Digital integration i.e. leverage technology to increase efficiency and effectiveness to drive HR positivity and business value. Be passionate about all things HR tech, always willing to try new technology and not afraid to question existing solutions, and able to get all stakeholders on board when it comes to the implementation and use of new systems/solutions HR Data Analytics: collate, structure datasets for HR functional aspects, people inclusivity factors, capability, capacity and performance related data, so to create progress reports and dashboards, and communicate data into valuable information to influence decision-making processes
• Support HR Dept in Process Automations initiatives, and may utilize MS Office related automation and macro writing possibilities, to templatize and make day to day works more efficient, so that it take less time to prepare reports and there more time for analysis
• Be a People’s champion: support building a strong internal culture, which is engaging+ enabling+ exciting+ empowering, and create impactful internal communications, so to inspire people to be at their best people, and creating an environment of collaboration and trust
• Leverage systems and technology, for increasing HR operational efficiencies and effectiveness of various HR systems like Human Resource Management System (HRMS), Application Tracking Systems (ATS), On-Line Assessments System, Learning Management Systems (LMS), etc.
• Be a brand builder i.e. understand people pulse to help in differentiating the employer brand. Use new media to connect with employees, potential employees, and with opinion leaders.
• Make sense of the workplace dynamics, and communicate to simplify and explain existing or new policies, to increase overall understanding of positive changes. Build quality communicative connections with employees and be an impactful influencer
• Conduct surveys, quizzes, and demonstrate listening, to increase people inclusivity, innovations, and drive positive cultural shifts.
• Create aspiration for learning and development initiatives to accelerate people capability development through knowledge sharing, increasing participation in training programs and people development initiatives. Pursue Learning and Development initiatives
• Drive continual improvements for HR management processes/systemizations, knowledge management, and people inclusivity processesTrainee – HR Operations

General Requirements:

• BBA/BMS/BA candidates, with demonstrable tech savviness; or B.Sc. – Computer Science, Information Technology; with demonstrable interest in HRD functions
• Additional relevant certifications in organizational development, human resource development, change management, etc., preferred (or be willing to learn and utilize)
• Freshers with typical 3 to 6 months relevant internship experience preferred
• Good understanding of people motivators, personality types, behavioural assessments
• Good organizational skills and a keen attention to detail; and the ability to work effectively and manage a varied workload
• Understanding of Lean and quality tools for process improvements, statistical concepts and analysis, will be preferred
• Excellent verbal, written and presentation skills, including the ability to communicate effectively across the organization with various teams, and management
• Strong Interpersonal skills; and ability to effectively influence and develop strong relationships with key stakeholders;
• Strong MS – Office skills, along with business storytelling and graphical visualization abilities
• Demonstrate customer centricity with willingness to support both internal and external customers; and ability to maintain the high level of discretion, diplomacy and confidentiality
• Tech-Savvy and proficient in Microsoft Office automations (e.g. excel macros etc.)
• Ability to maintain the highest level of discretion, diplomacy and confidentiality.
• Eagerness to learn, develop and grow with the business; and is contributions-focused

About Mobileware:

Profile summary:

Role and Responsibilities:

• Systems Administration: Perform routine maintenance, monitoring, and troubleshooting of cloud environments and on-premises systems.
• Cloud Infrastructure Management: Design, deploy, and manage AWS-based infrastructure, including EC2, S3, RDS, VPC, IAM, ELB, NLB, Route Tables, Networking and other AWS services.
• Automation and Scripting: Develop and maintain automation scripts using tools such as Terraform, CloudFormation, and AWS CLI to streamline infrastructure deployment and management.
• Security and Compliance: Implement and manage security best practices, to ensure compliance with industry standards and regulations.
• Monitoring and Optimization: Set up monitoring tools (such as CloudWatch, Nagios, Prometheus etc.) and optimize system performance, resource utilization, and cost-efficiency. Monitoring alerts and resolving those.
• End-User management: Attend user issues reported on internal ticketing portal. Resolve them within defined SLA.
• Collaboration and Support: Work closely with cross-functional teams, including developers, DevOps, and network engineers, to support application deployment and resolve issues.
• Documentation: Maintain comprehensive documentation of system configurations, processes, and procedures.

General Requirements:

• Bachelor’s degree in Computer Science, IT or equivalent
• Typically, 3-5 years of experience in System Administration, IT infrastructure management, with a focus on AWS cloud services
• Knowledge and proficiency in AWS services is a must, including EC2, S3, RDS, VPC, IAM, and Lambda
• Understanding of networking concepts, including VPNs, load balancers, and firewalls
• Strong problem-solving skills and the ability to work independently or in a team environment
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational abilities
• Ability to manage multiple tasks and projects simultaneously
• A proactive approach to identifying and solving technical challenges

About Mobileware: