Testing
- January 19, 2024January 23, 2024
- by Mobileware
Analyst (Systems Management & Continual Improvement)
Profile summary:
We are looking for passionate, self-motivated, tech savvy, enthusiastic self-starter individuals, with strong organizational and interpersonal skills as well as the ability to collaborate effectively across functions with passion and enthusiasm; having high level of communication and visualization abilities; is self-driven with a desire and capability to make a positive difference; with a growth mindset. This role is a developing role evolving from supporting quality systems implementation and monitoring; to a specialist in quality systems management and change management; and will suit an individual who excels in a performance centric and dynamic work environment, enjoys providing world-class support, and is having a high level of customer centricity. This newly created role is highly visible and requires exceptional relationship building skills, high attention to detail, and strong follow through to drive success across the cross- functional teams.About the role:
The Analyst role will be a change maker to support various aspects of our systems (QMS, ISMS, and Continual Improvements) to increase the standardization and effectiveness of our operations; with direct responsibilities in areas of implementation, and monitoring, of Systems and continual improvements, and to accelerate technology adaptions in quality management, associated reporting analytics; overall increasing organizational effectiveness. Our ideal candidate will be an excellent communicator, who thrives in a fast-moving environment, enjoys driving towards results, and has a passion for helping people get the support they need. This is an exciting opportunity for an entry-level person with an entrepreneurial spirit looking to accomplish strategic excellence, and maturity, in quality systems practices and techniques, leadership capabilities, and change management.Key Role Responsibilities:
- Facilitate QMS, ISMS, and Continual Improvements, projects and processes, for ISO 9001 ISO 27001 Audits, Coordination, Management & Implementation of ISO 9001 and ISO 27001 certification requisites. Follow-up and provide assistance for the closure of internal/surveillance audit findings.
- Follow up and assist for the closure of customer audit or regulatory body audit or certification audit like PCI DSS audit, SOC2 audit etc.
- Support various Process Teams in understanding and implementing Internal Quality Tools and Techniques, and catalyze continual improvements for various processes and workflows, work standardization initiatives; and for improvements and evolution of quality systems in the Organization
- Support Coordination, Preparation and Release of monthly/Quarterly audit plans, and for preparing monthly risk reports and present it to Sr. Leadership. Also be preparing and publishing weekly/monthly dashboards, and support in preparing metrics in Quality Review Meeting (QRM) / Senior Management Review (SMR), as conducted for internal Quality Assurance (IQA) & Information Security Audits for management systems requirements Support in Conduct organization wide training on QMS, ISMS, Risk Management, and Information Security compliance requirements. & Support documentation of Internal Process, Manual, Policy updates as required for Quality Systems, in alignment to ISO requisites.
- Support in review of agreements with customers, vendors as per the management systems requirements.
- Responsible for vendor management process like Vendor onboarding audit and periodic auditAnalyst (SMCI)
- Actively participate in the audit management process, preparation of audit documentation to increase its quality,
- Participate in assessment of organization’s compliance with approved security measures in Statement of Applicability, and support preparation and distribution of the audit reports.
- Support in Leverage systems and technology, to enhance institutionalization of various Quality Systems for process standardizations, ease of implementation, and monitoring, Reports and Analytics tools, etc.
- Accelerate systemization of Quality Systems guidelines, templates, and processes, maintain reports repositories, and evolve indexing process for rapid retrievals, and audit for consistency, completeness, and correctness
- Drive Process Automations initiatives, and can utilize MS Office related automation and macro writing possibilities, to templatize and make day to day works more efficient, so that it takes less time to prepare reports and there more time for analysis; and institutionalize Agile and Lean practices and techniques
- Support to Collate suggestions for improvements, and conduct periodic surveys and retrospectives to identify improvement opportunities in the quality systems workflows and drive continual improvements
- Conduct root cause analysis (RCA), for significant or chronic deviations issues, to determine most significant root causes, and determine corrective actions and preventive actions (CAPA); & follow-through for implementation of CAPA and post improvements impacts/benefits analysis
General Requirements:
- Graduates in any stream with demonstrable tech savviness; and an exhibited interest in information security, quality/operations management and change management.
- Typically, 2 to 3 years relevant experience in QMS (ISO 9001), ISMS (ISO 27001) operations management, change management, etc., preferred
- Good understanding of people motivators, personality types, behavioral aspects
- Strong organizational skills and a keen attention to detail; and the ability to work effectively and manage a varied workload and prioritizes with a high sense of urgency
- Understanding of Lean and quality tools for process improvements, statistical concepts and analysis, is preferred
- Excellent verbal, written and presentation skills, including the ability to communicate effectively across the organization with various teams, and management; along with high attention to detail
- Must have Strong MS – Office skills, along with data mining, data analytics, and graphical visualization abilities
- Tech-Savvy and proficient in Microsoft Office automations (e.g., excel macros etc.); ability to maintain the highest level of discretion, diplomacy and confidentiality.
- Eagerness to learn, develop and grow with the business; is contributions oriented; and flexible and willing to work off-hours when required to meet deadlines
- Team player willing to pivot quickly with a nimbleness; and have strong interpersonal and relationship building skills, with the ability to interface with technical and non-technical members of the organization
- Knowledge of IT Network infrastructure and Cyber Security will be a added advantageAnalyst (SMCI)
About Us:
At 86400 (An initiative by Mobileware Technologies), we specialize in delivering advanced digital payment solutions for the BFSI sector. Our product suite includes NPCI switches like UPI, IMPS, BBPS, AePS, and our flagship API Banking Platform, TransXT. With 15 years of experience, we are ISO 27001 certified, PCI DSS compliant, and a preferred NPCI partner. We empower Financial Institutions with innovative, secure, and compliant payment processing systems. Our clients—banks, NBFCs, fintechs, and more—rely on us for seamless API integration and customized financial solutions to meet their evolving needs. Join us in shaping the future of digital payments!Implementation Manager
Profile summary:
The Implementation Manager is to be an organized, detail-oriented individual overseeing the practical implementation of software projects from start to finish, within budget and at required quality, with customer centricity. He/she will bridge the gap between strategic planning and actual implementation, ensuring that projects are completed on time, within budget, and meet predefined objectives.Role and Responsibilities:
The Implementation Manager should have a good working knowledge of project estimation techniques, the ability to collaborate well across functions and demonstrates good communication, and decision-making skills, with a high level of customer empathy. Key Role Responsibilities includes:- Sales
- Create Proposal and Negotiate with Customers for any new Customer Requirements (CRs)
- Marketing
- Communicate new features to customers
- Monthly Planning
- Ensure tickets are considered based on Customer commitments
- If Customer commitments are going to be missed, ensure customer is informed
- Ensure updated Billing Calendar, Meeting Calendar for each customer is updated and available
- Current Monthly Commercial actions
- Setup and conduct Customer meetings for:
- CR price negotiations, Billing, and Recoveries
- Setup and conduct Customer meetings for:
- Month Retrospective
- Review if all targets from Monthly plan were met (create lessons learnt to improve approach to meet targets)
- Implementation Actions
- Setup and conduct Customer meetings for:
- Track to ensure Customer SPOC shares relevant information with BAs.
- Track to ensure all Infrastructure requirements are implemented by Customer.
- Sharing regular updates to customers on progress via Weekly Status Calls and Monthly Governance Calls
- Setup and conduct Customer meetings for:
- Create Project Plan including all aspects of the implementation (from PO to Go-live)
- Daily tracking of all tasks (all tasks which are outside the purview of Dev-team)
- Conduct calls with Customer SPOC for requirements
- Conduct calls with Customer or Partner Network teams for establishing connectivity
- Ensure Production Infrastructure is implemented as per plan
- Ensure all NPCI Certification tasks and Audit related tasks are completed as per plan
- Ensure Customer UAT sign-off is conducted as per plan
- Escalate any delays to the Sponsor teamImplementation Manager
- Development Pipeline
- Create tickets for any new customer requirement
- On-going Deliveries
- Review Weekly Report to understand ticket status
- During Weekly Project update, if delays in deliverables are anticipated, work with Dev team to re-prioritize the deliverables or change the MVP
- Ensure customer is informed (action to be performed by Implementation Manager)
- During the month, if MVP is modified:
- Understand the impact from Leads
- Ensure customer is informed of the change to deliverables
- Other Day to Day actions
- Highlight escalation issues to Sponsor team
- Ensure plan of action is presented for all escalations
- For any Production Issues reported by APS
- Ensure timely customer communication
- Need to clearly state all details (Issue Description, Impact, Priority, Date of temporary fix, and Date of final patch if applicable)
- Track all Production issues with APS team and Dev team
- Ensure customer communication
- Setup regular calls with teams as required for urgent resolution of critical issues
- General Clarification
- All Dev team coordination will be conducted by Project Coordinators. They should update the Implementation Manager via Weekly Report or via Daily Issue tracker in case of Production issues.
- Implementation Manager should be present in the office when the Customer visits the office and also support for Vendor Audits.
- Ensure accurate P&L of each Customer Implementation is available and updated at all times.
- IM should be mandatorily present on all customer calls (requirement clarification, implementation, weekly status, monthly governance, and any other calls).
General Requirements:
- B. Tech/B. E. in Computer Science or Electronics, or equivalent in similar related field, from an institute of repute; and with typically 3 to 5 years of relevant work experience, with preference for post-graduation in relevant area. Combination of education and experience, may be considered in lieu.
- Certification in Agile Scrum, Agile Safe, PMP, ITIL, and/or Lean-IT, is preferred
- Good project management skills including time and risk management, resource balancing and prioritization, and project structuring and Strong analytical and problem-solving skills
- Strong verbal and written communication skills, including negotiation, presentation, and influence skills and verbally and cognitively agile enough to hold your own in discussions with the customersImplementation Manager
- Demonstrable results orientation with focus on product quality, time to market and hand-on experience to track and manage end to end Project Implementation/Products/Services delivery needs
- Experience in SDLC, Agile methodologies, DevOps, Continuous Integration, Software Configuration Management systems & associated tools
- Understands interdependencies between technology, operations and business needs and demonstrates a functional acumen to support how solutions will address customer’s goals while maintaining alignment with the maintaining organizational architectural guidelines
- Flexible both in mindset and readiness to work a variety of working hour; and be able to work under pressure and time pressing deadlines
- Experience with API Integrations is preferrable along with understanding of Agile methodologies, DevOps, Continuous Integration, Software Configuration Management systems & associated tools
- Understanding of Software development, technical quality processes, service desk management etc.
About Mobileware:
An innovation centric product company, Mobileware thrives on the potential of a fast-paced financial landscape in India. Over the years, we @ Mobileware have made a “Digital” difference to all types of banks viz. PSUs, Cooperative and Urban & Rural banks. To know more about us, you can view our website at www.mobilewaretech.com.Senior Java Developer
Profile Overview:
The candidate will be part of a talented Mobileware software team that works on mission-critical applications. Developing our products offers a range of challenging tasks, as they combine high availability with efficient data management in the banking/payment space. As a Java expert, he/she will implement Mobileware’s product strategy within the team, and hold responsibility for the high quality of new products and their expansions.
Role and Responsibilities:
Backend Java developer role and responsibilities include managing Java/Java EE application development while providing expertise in the full software development lifecycle, from concept and design to testing. This includes:
- Delivering high availability and performance
- Contributing in all phases of the Software development lifecycle (SDLC)
- Work on Java/Java EE application development
- Writing well-designed, efficient, and testable code
- Conducting software analysis, programming, testing, and debugging
- Ensuring designs comply with specifications
- Preparing and producing releases of software components
- Transforming requirements into stipulations
- Support continuous improvement
- Investigating alternatives and technologies
- Presenting for architectural review
- Preparing End User Documentation and Training
- Maintaining an active testing environment
- Looking for code smells and optimizing code
- Identifying other programs that could enhance current systems
General Requirements:
- Bachelors’ Degree in Computer Science, Computer Applications or Electronics, or equivalent, from an institute of repute; with preference for post-graduation in relevant area
- Typically, 4+ years of relevant work experience. Combination of qualification, relevant certifications, and work experience may be considered in lieu
- Strong background in Core Java with good knowledge of Collections framework, knowledge of JSP/Servlets, and proficiency in Mark-up Languages like XML and JSON
- Experience with Web frameworks - Struts/Spring, Service-Oriented Architecture / Web Services- SOAP/REST/API and proficiency with OOPS concepts
- Knowledge of Databases like MYSQL and hands-on experience in Hibernate or JPA
- Experience in J2EE application servers like Apache Tomcat
- Knowledge of jUnit test cases
- Key traits/characteristics: Analytical thinking, strong problem-solving aptitude, team player, excellent communication skills
- Good to have Skills are:
- Dependency Injection (as demonstrated in Spring or Java EE through @Resource
- Knowledge of some build tool (Ant, Maven, etc.)
- Knowledge of Web Technologies - HTML, CSS, JavaScript and jQuery preferred
- Experience in banking domain is strongly preferred (UPI, IMPS, BBPS, etc)
Position
Analyst (Systems Management & Continual Improvement)
Qualification
Bachelor's Degree in Any stream
Experience
2 to 3 Years
Position
Implementation Manager
Qualification
B. Tech/B. E. in Computer Science or Electronics, or equivalent
Experience
3 to 5 Years
Position
Senior Java Developer
Qualification
Bachelors’ Degree in Computer Science, Computer Applications or Electronics, or equivalent (with preference for post-graduation in relevant field)
Experience
4 to 6 Years of Relevant Work Experience
Testimonials
Mobileware Has Played An Important Role In Consistently Delivering Seamless UPI Transactions For Our 1.5 Million Users. Their Expertise Has Simplified Our Processes While Enhancing The Efficiency And Reliability Of Our Services, Fostering A Positive Experience For Our Users.
OmniCard
We’ve Been Associated With Mobileware Technologies For A Long Time. Their API Banking Platform, TransXT, Has Been The Cornerstone Of Our Digital Payment Solutions. It’s Scalable, Secure, And Super Efficient. TransXT Has Revolutionized The Way We Handle Digital Payments. It’s Like Having An Entire Banking Infrastructure At Our Fingertips.
Auro Fintech
UPI Has Been The Key Driver Of Digital Payments In The Country. Our Association With Mobileware Will Further Strengthen Our Offerings With Both Consumers And Merchants And Will Help Us Reach And Serve A Larger Customer Base.
Oxymoney
Mobileware's implementation of UPI has enabled EbixCash to offer the interoperability of this popular payment channel to our customers. Now, EbixCash is looking to provide this fast and secure payment option to new customer segments
EbixCash
Since 2023, we have relied on Mobileware's UPI Services to streamline our payment operations. The seamless deployment and effortless integration have saved our valuable time and resources. Thanks to Mobileware, we are well-equipped to confidently manage our growing user base.
iMoneyPay
Mobileware's UPI Switch has given us the flexibility to customize features to meet our specific needs. Their user-friendly portal empowers us to maintain complete control over our transactions with ease. They don't offer a one-size-fits-all solution but a personalized approach, which has been a game-changer for us.