Role Summary:

Self-motivated technical individuals that have the desire and capability to think outside the box to solve complex problems. The Application & Production Support Engineer acts as the main point of contact for technical issues and works collaboratively with software development, and quality teams, to facilitate problem solving. This role will suit an individual who excels in a challenging and dynamic environment, enjoys providing world-class support and is having a high level of customer centricity. The role is to be part of our ‘Application and Production Support’ and requires either a prior experience or a demonstrated aptitude, for a mix of abilities for applications and systems technical support, priority management, and work coordination; depending on level

Special Requirements:

Good understanding of Databases like MYSQL, SQL, and J2EE application servers like Apache Tomcat; and working knowledge of basic network configuration. Good organizational skills and a keen attention to detail. Understanding of Deployment/configuration management, DevOps and Release process compliance management, network and systems management and Lean/Agile practices and well-known modelling languages such as UML. Able to effectively influence and develop strong relationships with key stakeholders