Time and again, the Indian government comes out with platforms and schemes to help the Indian customer with online payments. DigiSaathi is such an initiative that was introduced on March 8, 2022.
The Reserve Bank of India (RBI) alongwith the National Payment Corporation of India (NPCI) launched DigiSaathi – which will help customers with digital payments including cards. The RBI also launched the UPI123 pay service for offline UPI payments.
According to Shri T. Rabi Sankar, the deputy RBI Governor,
“This initiative will help address customers’ queries in the digital payments umbrella including cards. Right now it is available in two languages – English and Hindi; we are working towards including all vernacular languages. Going forward, human intervention could also be included.”
The customer can submit queries and the most relevant information will be delivered as soon as possible. The questions asked will be examined regularly and the FAQs will be kept up to date.
What is DigiSaathi and how will it help customers?
DigiSaathi is a 24-hour information hotline for digital payments made against goods and services. It is set up and controlled by the NPCI to help the Indian payments industry. Different industry participants have joined to create the website, chatbot, and mobile/web application to help end customers with products and services. This is RBI’s digital vision.
AI bots maintain the backend and they will be taught over time to improve the accuracy of their answers and replies.
The platform is a one-stop destination to obtain help on the entire spectrum of digital payments. It will assist users through the chatbot facility or toll-free calls where users can dial and call out options and products for which they need information.
When a user types in the query, related questions are auto-suggested and you can choose your question from the list. Once you click on the question, relevant information will be displayed.
The working committee for DigiSaathi includes NPCI, State Bank of India, Bank of Baroda, Axis Bank, GPay, Indian Banks Association (IBA) and Amazon Pay, among others.
You can also register complaints and report fraudulent transactions. There are details and email addresses of banks and financial institutions as well.
Visit the DigiSaathi website in case of any queries! The helpline service is also available at 14431 and 1800 891 3333 for support in both English and Hindi.
The service will be made available on more social media channels to fulfil customer requirements.