Profile summary:

The Implementation Manager is to be an organized, detail-oriented individual overseeing the practical implementation of software projects from start to finish, within budget and at required quality, with customer centricity. He/she will bridge the gap between strategic planning and actual implementation, ensuring that projects are completed on time, within budget, and meet predefined objectives.

Role and Responsibilities:

The Implementation Manager should have a good working knowledge of project estimation techniques, the ability to collaborate well across functions and demonstrates good communication, and decision-making skills, with a high level of customer empathy.

Key Role Responsibilities includes:

• Sales
  • Create Proposal and Negotiate with Customers for any new Customer Requirements (CRs)
• Marketing
  • Communicate new features to customers
• Monthly Planning
  • Ensure tickets are considered based on Customer commitments
  • If Customer commitments are going to be missed, ensure customer is informed
  • Ensure updated Billing Calendar, Meeting Calendar for each customer is updated and available
• Current Monthly Commercial actions
  • Setup and conduct Customer meetings for:
    • CR price negotiations, Billing, and Recoveries
• Month Retrospective
  • Review if all targets from Monthly plan were met (create lessons learnt to improve approach to meet targets)
• Implementation Actions
  • Setup and conduct Customer meetings for:
    • Track to ensure Customer SPOC shares relevant information with BAs.
    • Track to ensure all Infrastructure requirements are implemented by Customer.
    • Sharing regular updates to customers on progress via Weekly Status Calls and Monthly Governance Calls
• Create Project Plan including all aspects of the implementation (from PO to Go-live)
  • Daily tracking of all tasks (all tasks which are outside the purview of Dev-team)
  • Conduct calls with Customer SPOC for requirements
  • Conduct calls with Customer or Partner Network teams for establishing connectivity
  • Ensure Production Infrastructure is implemented as per plan
  • Ensure all NPCI Certification tasks and Audit related tasks are completed as per plan
  • Ensure Customer UAT sign-off is conducted as per plan
  • Escalate any delays to the Sponsor teamImplementation Manager
• Development Pipeline
  • Create tickets for any new customer requirement
• On-going Deliveries
  • Review Weekly Report to understand ticket status
  • During Weekly Project update, if delays in deliverables are anticipated, work with Dev team to re-prioritize the deliverables or change the MVP
  • Ensure customer is informed (action to be performed by Implementation Manager)
  • During the month, if MVP is modified:
• Understand the impact from Leads
• Ensure customer is informed of the change to deliverables
• Other Day to Day actions
  • Highlight escalation issues to Sponsor team
  • Ensure plan of action is presented for all escalations
• For any Production Issues reported by APS
  • Ensure timely customer communication
• Need to clearly state all details (Issue Description, Impact, Priority, Date of temporary fix, and Date of final patch if applicable)
  • Track all Production issues with APS team and Dev team
  • Ensure customer communication
  • Setup regular calls with teams as required for urgent resolution of critical issues
• General Clarification
  • All Dev team coordination will be conducted by Project Coordinators. They should update the Implementation Manager via Weekly Report or via Daily Issue tracker in case of Production issues.
  • Implementation Manager should be present in the office when the Customer visits the office and also support for Vendor Audits.
  • Ensure accurate P&L of each Customer Implementation is available and updated at all times.
  • IM should be mandatorily present on all customer calls (requirement clarification, implementation, weekly status, monthly governance, and any other calls).

General Requirements:

• B. Tech/B. E. in Computer Science or Electronics, or equivalent in similar related field, from an institute of repute; and with typically 3 to 5 years of relevant work experience, with preference for post-graduation in relevant area. Combination of education and experience, may be considered in lieu.
• Certification in Agile Scrum, Agile Safe, PMP, ITIL, and/or Lean-IT, is preferred
• Good project management skills including time and risk management, resource balancing and prioritization, and project structuring and Strong analytical and problem-solving skills
• Strong verbal and written communication skills, including negotiation, presentation, and influence skills and verbally and cognitively agile enough to hold your own in discussions with the customersImplementation Manager
• Demonstrable results orientation with focus on product quality, time to market and hand-on experience to track and manage end to end Project Implementation/Products/Services delivery needs
• Experience in SDLC, Agile methodologies, DevOps, Continuous Integration, Software Configuration Management systems & associated tools
• Understands interdependencies between technology, operations and business needs and demonstrates a functional acumen to support how solutions will address customer’s goals while maintaining alignment with the maintaining organizational architectural guidelines
• Flexible both in mindset and readiness to work a variety of working hour; and be able to work under pressure and time pressing deadlines
• Experience with API Integrations is preferrable along with understanding of Agile methodologies, DevOps, Continuous Integration, Software Configuration Management systems & associated tools
• Understanding of Software development, technical quality processes, service desk management etc.

About Mobileware:

An innovation centric product company, Mobileware thrives on the potential of a fast-paced financial landscape in India. Over the years, we @ Mobileware have made a “Digital” difference to all types of banks viz. PSUs, Cooperative and Urban & Rural banks. To know more about us, you can view our website at www.mobilewaretech.com.